The Complainers: This first episode goes inside the complaints department of Transport for London. With over a million more people in the capital than ten years ago, the city's roads are fit to burst, and a new generation of complainers are turning up the heat. The programme follows the back-and-forth between TfL and London's super-complainers, including an obsessive tweeter and a cyclist who deploys a strange array of tools to defend his position on the road, including seven bike-mounted cameras. At TfL, one call handler has built a special relationship with a persistent customer, and the programme meets a bus driver who's sent on a course known as 'the naughty boys club'.

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Reality-TV